Instant Worldwide Deployment
Depending on the product you have the choice of up to 10 worldwide locations to deploy your services. Our low latency network has a dedicated primary 100 Gbit capacity and the ability to burst up to 800 Gbit through our peering partners.
Our network engineers are continuously optimizing the routing to ensure low latency and high bandwidth throughput across all datacenter locations. Customers additionally have the option to request custom routing.
Service Level Agreement
All products come with an SLA and the resulting availability guarantee as defined in the product description. The percentage defines an effective approximate availability provided by the given product platform to inform every customer of the reliability to be expected from the service in question. Account credit will be issued as hourly price percentage of the product affected by the outage.
Our uptime guarantee is provided on a best effort basis. Customers will receive account credit should service availability fall below the given guarantee.
|Availability||Outage Timeframe||Credit Amount|
|100%||–||2.50% / hour|
|99.99%||1 hour / year||1.25% / hour|
|99.95%||4 hours / year||0.75% / hour|
|99.90%||8 hours / year||0.25% / hour|